Phone Patient Satisfaction Surveys
Get Patient Feedback, through Phone!
Our experts will help you put together patient satisfaction surveys to fit the needs and goals of your organization. Sample survey template library has been especially designed for different healthcare specialties such as:
- Dental Clinic Patient Surveys
- Hospitals Patient
- Medical Clinics
- Other Healthcare Providers
Please listen to sample patient surveys for healthcare providers made available to you. The demo below simply introduces you to what your patients will step through while taking a phone survey with one of our friendly operators.
How Patients Take Phone Surveys
Our team will work with your organization to gather list of patients that needs to be contacted weekly / daily / monthly. Once we have that information, following options can be utilized to gather patient feedback through our phone platform:
- One of our friendly staff members assigned to your organization will conduct the phone surveys by calling your patients
- We can provide you with a 1-800 number that your patients can contact during normal business hours to provide feedback
- Interactive voice response (IVR) setup can be utilized for non-operator driven automated surveys
How to Analyze Patient Feedback
Once patients provide feedback through phone surveys, you can see the real-time results using our online reporting interface. Depending on your specific requirements, we also provide custom built reports fitting your needs. The month over month progress is projected in reports displaying patient feedback trends.
Following are typical usage of our system:
- Overall Patient Feedback for all Facilities
- Facility vs. Facility Analysis
- Overall Patient Feedback for all Doctors
- Doctor vs. Doctor Analysis
- Overall Patient Feedback for all Therapist
- Therapist vs. Therapist Analysis
- Best Performing Clinics/Doctors Analysis (custom reporting)
- Worst Performing Clinics/Doctors Analysis (custom reporting)
- Open ended patient feedback giving your patients the ability to provide you with detailed comments (only for operator driven surveys)
See Sample Survey Results!
Please click on the image below to see sample results in flash. This is provided to simply show you how you can monitor patient satisfaction month over month.