Benefits of patient surveys start with listening
With modern technology, word travels fast. Negative words seemingly travel faster.
What is preventing your patients from returning? How outdated is your office space or waiting room? Is your patient pleased with the treatment from your staff – both of a healthcare and personal standpoint? Gasp. Are you even a good doctor?
How do you really know unless you ask?
There are several benefits of conducting surveys — mainly, knowing your prized customer is happy. The success of any practice depends on the satisfaction of its patients. Patients will usually not speak up without the opportunity. They only “talk” by bringing their business elsewhere.
Patients should feel at ease — comfortable — and that his or her health is a priority and ultimately that you CARE about them as a person.
Knowing the staff will acknowledge any problem – large or small, patients will talk honestly about the visit through an anonymous survey. Any encounter with the doctor, the receptionist, a nurse or any other employees is important and logged. The hospital administrator discovers what changes need to be made and even what is already working.
Personnel always appreciates a little affirmation, so concentrate on positive reinforcement more so than the negative comments. But don’t forget those completely either. By gathering feedback of recent visitors, problem solving is exact. Having a consistent return rate of completed surveys will reassure you that the proper personalities are on your staff — those who match your vision of excellent customer care. And get rid of the ones who aren’t.
Customer service goes beyond a grumpy receptionist or a chatty nurse. Any negative experiences during the visit can be rectified swiftly with real time results. Be sure that each person employed within your healthcare facility has a good manner of care and compassion for each person who enters your practice. Praise is circulated to employees who add to patient experiences. Attention is given to operations and services are improved upon.
Most important for anyone in the healthcare industry is the ability to implement changes. One thousand completed surveys does nothing if nobody is listening. The patients who are heard and valued will return. Happily.
Even as an old doctor, you may need to learn some new tricks.
Honest opinions lead to positive changes for your facility. Maintain a high level of care. Keep your customers. Retain the employees with positive feedback.
And buy a TV for your waiting room already.
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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.
Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:
- Offices of Physicians (different specialty)
- Offices of Optometrists
- Offices of Physical, Occupational, and Speech Therapists
- Dental Clinics
- Chiropractic Clinics
- General Medical and Surgical Hospitals
- Psychiatric and Substance Abuse Hospitals
- Elderly and Persons with Disabilities Service Providers
- Residential Mental Health and Substance Abuse Facilities
- Rehabilitation Home Providers
- Drug Trial Patient Feedback Providers
- Child and Youth Service Providers
- Home Health Care Service Providers
- Medical Students
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