Prevent Bad Reviews – Give em platform to share!!
One of the most damaging things that can happen to an online business owner is to receive bad reviews. Bad reviews instantly diminish if not destroy your reputability and credibility as an online business owner. The worst part of the scenario is that removing bad reviews online can be an almost impossible process, damaging your business for years.
As business owners it is important to know how to stop negative reviews and comments before they happen and provide alternative platforms for unhappy patients / customers to share their opinion – good or bad. The good news is there is a fairly simple way to manage your online reputation and prevent bad reviews before they happen. The solution is to give your users the option to take an onsite, phone or paper survey. By giving them a platform to share their opinions users with negative opinions will have the chance to let you know their dissatisfaction and will still have the confidence in you that you care.
PatientSurvey.com tools will provide the platform for almost any type of research or survey project. The tools are fully customizable and provide a wide range of questions and answer choices. You can also customize your own questions. The advantage to you, as the business owner, is that the consumer can evaluate your business, relay their experience and let you know where they were satisfied and dissatisfied. This allows you the feedback that you need to improve your business and the power that you need to prevent a bad review before it happens.
The surveys are user friendly and can be placed directly on your website, place of business via kiosks or through an operator if doing phone surveys where it is convenient for the user to quickly take the survey or jot down their experiences.
A feedback management / survey tool includes a full suite of tools for creating surveys and analyzing survey data. The most important aspect of this process comes when feedback is being received and it’s time for you and your staff to start digesting feedback. Always look for good or bad trends. Always look for month over month leanings. If the month of March gave you a 90% satisfaction score relating to patient satisfaction and come April you are starting to see a drop of 10% points, there is something to be discussed.
As always, query your patients and analyze their feedback as a whole.
More From Improve Customer Satisfaction
- Using feedback to improve patient care
- How to Improve Patient Satisfaction
- How doctors can use feedback to measure quality of patient care.
Improve Customer Satisfaction Recommends
- How to SEO your Blog Titles (BlogGlue)
- How Not To Use Social Media (BlogGlue)
- Say "No" to Bad Drug Stores (leanblog)
________________
PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.
Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:
- Offices of Physicians (different specialty)
- Offices of Optometrists
- Offices of Physical, Occupational, and Speech Therapists
- Dental Clinics
- Chiropractic Clinics
- General Medical and Surgical Hospitals
- Psychiatric and Substance Abuse Hospitals
- Elderly and Persons with Disabilities Service Providers
- Residential Mental Health and Substance Abuse Facilities
- Rehabilitation Home Providers
- Drug Trial Patient Feedback Providers
- Child and Youth Service Providers
- Home Health Care Service Providers
- Medical Students
Contact Us today to request product demo!
