Patient satisfaction with your practice is almost a make or break proposition these days. Patients have become much more engaged and proactive in their health care. They realize they have choices and can go elsewhere if they are not satisfied with the treatment they receive. If your practice does not listen to your patients and address their concerns, you could be losing valuable revenue.
How do you know what your patients are thinking? Patient satisfaction surveys are key. The patient needs to know that they are important to the practice and that someone is listening. From the time they call for appointment until the time they checkout they deserve to be treated with respect and courtesy. From the staff to the providers, everyone needs to insure a great patient experience. One way to gather this data is through patient surveys. Whether online or paper, Patientsurvey.com can help. We work with you to customize a survey to fit your needs.
Setting expectations from your staff is important. By involving them in the process there is a sense of pride and ownership of having created a great patient experience. Areas of service excel lane should be identified and celebrated among the staff. As the survey results come in and are announced, holding a lunch meeting for everyone is a way to reward the entire staff. As an added incentive each reporting period there could be a gift card or some other incentive that goes to the employee that went above and beyond in their area to help a patient based on votes from their peers. As much as possible, let the staff offer suggestions on how to make changes in the program. This allows them to feel important and creates less resistance and fear.
One way to capture the survey is to do it during patient wait time at the end of a visit. Perhaps while they are waiting for their next appointment or a referral to be done. The response rate is much higher while waiting. Once a patient leaves the office the rate of response goes down with most respondents reporting either a great experience or a bad experience. As an incentive you could hold a contest for the employee who gets the most surveys completed while the patient is in the office.
At Patientsurvey.com we have the ability to capture the surveys in real time using an electronic device or kiosk that could be set up in a convenient location within your office.
PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.
Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:
- Offices of Physicians (different specialty)
- Offices of Optometrists
- Offices of Physical, Occupational, and Speech Therapists
- Dental Clinics
- Chiropractic Clinics
- General Medical and Surgical Hospitals
- Psychiatric and Substance Abuse Hospitals
- Elderly and Persons with Disabilities Service Providers
- Residential Mental Health and Substance Abuse Facilities
- Rehabilitation Home Providers
- Drug Trial Patient Feedback Providers
- Child and Youth Service Providers
- Home Health Care Service Providers
- Medical Students
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