Don’t you want to make sure that your healthcare facility is performing at the highest level possible? Healthcare is becoming a very competitive market, and with the economy in a poor state, the government is cutting back on reimbursements meaning that less and less no. of facilities will survive the “belt tightening”.
You don’t want to ignore issues within your facility which can be addressed if you are managing your patient satisfaction properly and paying attention to their feedback. Whether a large scale hospital or a small clinic with third party agencies completing many of the specialty services / tasks, you should be responsible in the end and measure patient experience through feedback system. The patient experience maybe driven by your own facility work or through a provider you have contracted out. In the end, you need to be aware how things are performing so when the cuts come, your facility is not the “worst performing” location which will not survive.
Fortunately, with services like patientsurvey.com, you are able to measure patient feedback and keep an eye on patient experience to make changes if necessary quickly. You can use patient satisfaction surveys to ensure that everything within the facility is running as smoothly as you intend it to, and that everything is according to the standards and values that have been set forth. You will get the information from those that are receiving the care – most like the patient who experienced “not the best care” will let you know. Plus, patients who left your facility happy will also let you know as well. Great to get positive and negative feedback so you can make the necessary changes to make most if not all experiences positive.
Surveys are a great method to offer the needed information from a standpoint that is so often overlooked. Regardless of any technology you may have in place, your patients are the greatest source of information and the best asset you have in determining the appropriate measures to take in improving a facility you may manage or operate.
Make sure that your healthcare facility is performing at a high level so you know that you are getting the funding and reputation that you deserve and have worked so long for. Make sure that you utilize the services offered by patientsurvey.com to instill a tighter running machine – something that is giving you a reputation for greatness and high attention. Your patients are not only being served by you, but can serve you well with the one thing you cannot get without them – their opinion and the power of sharing it with other ;o).
Utilize patient satisfaction surveys to handle customer feedback while the Govt is busy cutting reimbursement. You cannot control Govt. reimbursements. However, you can definitely control patient experience and what they share with others to keep your facility busy.
- How patient satisfaction scores reward rich hospitals (kevinmd.com)
PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.
Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:
- Offices of Physicians (different specialty)
- Offices of Optometrists
- Offices of Physical, Occupational, and Speech Therapists
- Dental Clinics
- Chiropractic Clinics
- General Medical and Surgical Hospitals
- Psychiatric and Substance Abuse Hospitals
- Elderly and Persons with Disabilities Service Providers
- Residential Mental Health and Substance Abuse Facilities
- Rehabilitation Home Providers
- Drug Trial Patient Feedback Providers
- Child and Youth Service Providers
- Home Health Care Service Providers
- Medical Students
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