One of the most damaging things that can happen to an online business owner is to receive bad reviews. Bad reviews instantly diminish if not destroy your reputability and credibility as an online business owner. The worst part of the scenario is that removing bad reviews online can be an almost impossible process, [...]
In a busy practice, it’s often difficult for employees to be responsible for a variety of tasks with patients impatiently waiting in the wings. Healthcare workers today are exceptionally overwhelmed — and this includes doctors. Now, more than ever, there needs to be a full course of patient satisfaction accountability for each and every person [...]
We are experiencing exceptional growth in Canada. Our current clients include a number of different healthcare providers, in unique specialization and medical facilities. Recently, we’ve expanded our services to include the Middle East, United Kingdom and Australia. And since our platform supports both English and French, we can provide surveys without language as a barrier. [...]
Phone, internet and mail-in. These are the three most common methods in providing your patients with satisfaction surveys. The Q&As help you determine trends, forecast and track changes and inform you of the many ways your office is providing the highest professionalism in healthcare (not to mention, staff compassionate employees). Until now, many of you [...]
Do you want to know how that new doctor is working out in your practice?
How about those new computers — are they better assisting your staff and the ability to make appointments?
What about the quality of your after care? Does it even exist — and if so, what do you patients think… truly?
The above [...]
With specialized patient surveys, margins of error can be reduced with proper planning, pre-set standards or even pre-testing of a smaller, similar group of intended participants. With targets set in advance and a combination of different methods of administering, your healthcare facility will reap the best rewards — and results — from your survey program. [...]
This industry exists globally, so it only makes sense that we extend our survey services into new markets. For medical professionals in the United States, Canada, United Kingdom and Australia — and now throughout the Middle East — we offer both internet and phone-based programs. As expected, no matter what your location, you can access [...]
The greatest impact of a patient satisfaction program will be to your bottom line. With an estimated overhead of $300-$600k for a single doctor office, don’t you want to know how your patients are treated? And more importantly, if they will return?
Some strengths of your facility may be a given, but certain aspects could always [...]
Simply, patient response is the percentage of your customers that took your implemented survey.
The promise of 100% patient satisfaction is a myth and completely unattainable, of course. With only 30% of respondents answering your survey, that is considered quite a successful campaign.
What does satisfaction response of 30% means?
It means that the majority of your [...]
Giving thanks to your staff, where due, is just a small step in rewarding your employees for exemplary performance. But first of all, you need to know who to thank, right?
Naturally, patients will develop relationships with your staff — and in return of compassionate care, want to give thanks to specific employees. Just as with [...]
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