Have a “Chief Happiness Officer (CHO)” at Your Facility for Better Patient Satisfaction
We understand quite well that the economy is forcing cuts within healthcare in various places, but that doesn’t mean you can sacrifice patient satisfaction. In fact, this is one corner that you cannot cut no matter what. You have to always have that special emphasis on this section of your facility, as it means the success and failure in a nutshell. Without patient satisfaction efforts continuously pursued, you have a great chance of losing out when there is fierce competition.
Imagine how many Pain Management physicians there are in any specific area? How many Internal Medicine doctors are located in a specific zip code? Knowing how fierce the competition, patient satisfaction should always be at the top of your KPIs (Key Performing Indicators) that you measure and monitor.
Having a “Chief Happiness Officer (CHO)”, as it is known in facilities today, can be a great method of ensuring patient satisfaction at all costs. You are able to ensure that there is someone to address the needs of the patients when they need your help the most.
The job of a “Chief Happiness Officer (CHO)” follows:
- They need to provide an email and phone number visible throughout your facility indicating the CHO is a phone call away.
- Patients can contact them in order to address concerns or commend the medical facility staff for doing a great job.
- They need to make sure the “patient survey response rate” is steady or increasing – meaning your staff is doing a good job letting your patients know that the facility values their feedback.
- Measure and distribute information to staff letting them know the feedback received.
- Do comparative analysis to make sure “patient satisfaction is trending up and not down”.
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Address any concerns as soon as possible.
Having a “Chief Happiness Officer (CHO)” within your facility can make it visible to staff and patients how much value you put on providing best care to your patients. Also, CHO can insure that these surveys are completed and submitted properly and that the results are spread throughout the facility in order to increase satisfaction to a level that is acceptable.
Use PatientSurvey.com to measure patient satisfaction and learn how to improve it.
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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.
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