According to an article in the American Medical Association Journal of Ethics (AMA-ASSN) in March 2009, there is a high correlation between patient-doctor satisfaction and the rate of malpractice litigation. While it seems like an almost obvious association, many doctors tend to overlook the fact that basic patient care and communication has a direct impact on the likelihood of patient – doctor litigation. In fact, malpractice insurance quotes are now likely to be higher for practices that have poor patient satisfaction scores for this very reason and will in near future require healthcare providers to provide this type of information to insurance providers.

Patients who are pleased with their doctor stated in a recent study of patient satisfaction that they find their doctor to be accessible and concerned about their well-being, as well as informative and communicative. In those practices or hospitals, the rate of lawsuits is less than those where patients are less satisfied with overall care and / or treatment received.

In the rush to provide medical care and services, doctors may forget that they must stop to consider the patient’s point of view and be careful to explain things so that the patient understands and feels comfortable with what is taking place. While failure to do this may simply seem more like a personal fault or a bad day, consistently low patient satisfaction scores may indicate to the insurance company that a high rate of unsatisfied patients means a higher risk of future lawsuits and hence a higher premium.

The past matters as well, since many insurance companies also evaluate previous patient satisfaction surveys and scores. In addition, if a clinic has never provided a healthcare provider satisfaction survey, one may be required prior to obtaining a new malpractice insurance policy.

According to the American Medical Association article, there is often little to no objective evidence in many litigation cases associated with a dissatisfaction with physician care. However, whether or not there was hard evidence of abandonment, malpractice or poor management by the physician, the patient persisted with the case. This indicates that some malpractice suits have more to do with unhappiness by the patient with the relationship with the physician / clinic / hospital than any actual neglect on the part of the physician / therapist. As such, avoiding the litigation might have been possible through better communication with the patient and resolving minor misunderstandings quickly.

PatientSurvey.com offers online, phone and paper based patient satisfaction surveys. Please ask your insurance provider if our data can be used to help reduce your malpractice insurance quote.

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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.

Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:

-   Offices of Physicians (different specialty)

-   Offices of Optometrists

-   Offices of Physical, Occupational, and Speech Therapists

-   Dental Clinics

-   Chiropractic Clinics

-   General Medical and Surgical Hospitals

-   Psychiatric and Substance Abuse Hospitals

-   Elderly and Persons with Disabilities Service Providers

-   Residential Mental Health and Substance Abuse Facilities

-   Rehabilitation Home Providers

-   Drug Trial Patient Feedback Providers

-   Child and Youth Service Providers

-   Home Health Care Service Providers

-   Medical Students

Contact Us today to request product demo!

Customer surveys are everywhere. Whether you are at a brick-and-mortar store making a purchase or surfing online, you’ll eventually run into someone wanting you to take a personal survey. The same should hold true for hospitals and medical facilities as patient surveys are cropping up more and more every day.

In an industry where staff and patients have the most interaction, it’s vital for medical professionals to know how a patient feels about their operations. Discovering trends in patients’ overall experiences with their medical service can help a medical staff improve its efficiency. A patient survey can also point out problems while obtaining important feedback concerning any health service changes.

Image by Getty Images via @daylife

Here are the top 5 reasons a medical facility should have patient surveys.

1: Patient Satisfaction

Finding out about the patient’s experience in the medical facility or when undergoing certain treatments lets patients know that the medical facility cares about their questions and comments.

Patients feel that voicing their opinions has positive effects on their personal healthcare. This in turn has patients listening more to their doctors and becoming receptive to treatments. Giving patients the chance to express their satisfaction or dissatisfaction – and making the necessary improvements – shows that the medical facility has a commitment to excellence; this commitment should encourage patients to return to that medical facility for future treatment.

2: Service Improvements

Medical facilities can gather the information from a patient survey to improve operations in medical departments, such as outpatient and billing services. The survey pinpoints what was lacking in the service. It can go in-depth concerning the staff’s professionalism, such as how they handled a busy waiting room or diffused a patient’s anger over billing problems.

Patient surveys can also address the building aspects of the medical facility. Questions can pertain to how clean the waiting rooms were, or if halls and doorways allowed enough room for wheelchairs to maneuver safely throughout the facility

3: Litigation Aspects

Patients should always know their rights concerning their medical treatments, especially when faced with potentially dangerous procedures that can lead to other serious injuries or even death. If the medical facility fails to inform the patient concerning the risks of certain medical treatments, that facility can be held liable for medical negligence.

To avoid litigation cases, the medical facility can perform patient surveys to properly screen patients on whether they can undergo the medical treatment, and whether the patient understands all the risks involved with the procedure.

4: Changing Procedures

If the medical facility or hospital is changing any aspect of its medical procedures, such as accepting different insurance, billing providers, or how patient emergencies are handled, the facility can inform the patient about the new changes while learning about the patient’s opinions. Although the medical center may still go forward with the changes despite any negative patient feedback, the facility can institute the changes carefully so that patients can gradually accept and feel comfortable with the changing medical practice.

5: Following Regulations

Patient surveys can inform the medical facility of problems that may cause them to be in direct violation of state and federal laws. Patient data from the survey can inform the medical facility whether access into the building was in any way restricted or impeded by medical equipment, unauthorized vehicles or because of the lack of required access ramps.

The medical facility can also find out if the necessary transportation services were available to patients. Were wheelchair accessible vehicles present by the main doors at the time required? Were the vehicles parked within reasonable distance and was the driver of the wheelchair accessible vehicle knowledgeable in how to assist the patient into and out of the vehicle? These important questions on the patient survey can ensure the medical facility is obeying state and federal medical regulations regarding the safety of patients.

Patient surveys are necessary for the proper operation of any type of medical facility — large or small. It only takes a few minutes to pass out. And it can improve medical operations for generations of patients.

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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.

Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:

-   Offices of Physicians (different specialty)

-   Offices of Optometrists

-   Offices of Physical, Occupational, and Speech Therapists

-   Dental Clinics

-   Chiropractic Clinics

-   General Medical and Surgical Hospitals

-   Psychiatric and Substance Abuse Hospitals

-   Elderly and Persons with Disabilities Service Providers

-   Residential Mental Health and Substance Abuse Facilities

-   Rehabilitation Home Providers

-   Drug Trial Patient Feedback Providers

-   Child and Youth Service Providers

-   Home Health Care Service Providers

-   Medical Students

Contact Us today to request product demo!

When you work in a healthcare setting, it’s a delicate balance of medicine and healing. Doctors and nurses need to be compassionate and should make patients feel comfortable and confident in the treatment they receive. However, as with any work environment there needs to have an incentive in place to help motivate employees to go that extra mile. Why not a little bonus for employee that does the best job and receives the best feedback from patients?

We have always seen those parking spots dedicated for “employee of the month”. We have also seen the names of employees who perform the best in grocery stores. Why not do the same for healthcare providers who perform their best?

In order to capture patient feedback, you have to put in place a system for receiving patient scores. It could be in the form of a survey filled out on paper or online. Survey gives patients the ability to rate the service they receive and leave comments about their experience. Regardless of method (paper, online or phone) you have to have something in place to collect opinions from patients.

TIP: Encourage your patients to take surveys and receive a gift card. Never underestimate the power of incentive.

Once you have your measuring stick in place, now the fun begins. There are so many ways you can slice and dice patient feedback. Some of the most common ways are listed below:

• Top performers
• Bottom performers
• Bellow average performers
• Top percentile
• Bottom percentile
• One location vs. other locations
• One doctor vs. other doctors
• One nurse vs. other nurses

The top performers should be recognized and rewarded. It can be a bonus check or a gift card to their favorite destination.

It’s not to say that healthcare personnel won’t do everything they can to perform well under normal circumstances, but if there is a tangible possibility for a bonus and recognition then it’s more likely that employees will work harder and do more to ensure that patients have a positive experience throughout their treatment.

We at PatientSurvey.com can help setup such a system to gather patient feedback. Contact us today!!!

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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.

Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:

-   Offices of Physicians (different specialty)

-   Offices of Optometrists

-   Offices of Physical, Occupational, and Speech Therapists

-   Dental Clinics

-   Chiropractic Clinics

-   General Medical and Surgical Hospitals

-   Psychiatric and Substance Abuse Hospitals

-   Elderly and Persons with Disabilities Service Providers

-   Residential Mental Health and Substance Abuse Facilities

-   Rehabilitation Home Providers

-   Drug Trial Patient Feedback Providers

-   Child and Youth Service Providers

-   Home Health Care Service Providers

-   Medical Students

Contact Us today to request product demo!

We understand quite well that the economy is forcing cuts within healthcare in various places, but that doesn’t mean you can sacrifice patient satisfaction. In fact, this is one corner that you cannot cut no matter what. You have to always have that special emphasis on this section of your facility, as it means the success and failure in a nutshell. Without patient satisfaction efforts continuously pursued, you have a great chance of losing out when there is fierce competition.

Imagine how many Pain Management physicians there are in any specific area? How many Internal Medicine doctors are located in a specific zip code? Knowing how fierce the competition, patient satisfaction should always be at the top of your KPIs (Key Performing Indicators) that you measure and monitor.

Having a “Chief Happiness Officer (CHO)”, as it is known in facilities today, can be a great method of ensuring patient satisfaction at all costs. You are able to ensure that there is someone to address the needs of the patients when they need your help the most.

The job of a “Chief Happiness Officer (CHO)” follows:

1. They need to provide an email and phone number visible throughout your facility indicating the CHO is a phone call away.
   
2. Patients can contact them in order to address concerns or commend the medical facility staff for doing a great job.
   
3. They need to make sure the “patient survey response rate” is steady or increasing – meaning your staff is doing a good job letting your patients know that the facility values their feedback.
   
4. Measure and distribute information to staff letting them know the feedback received.
   
5. Do comparative analysis to make sure “patient satisfaction is trending up and not down”.
   
6. Address any concerns as soon as possible.
   

    

Having a “Chief Happiness Officer (CHO)” within your facility can make it visible to staff and patients how much value you put on providing best care to your patients. Also, CHO can insure that these surveys are completed and submitted properly and that the results are spread throughout the facility in order to increase satisfaction to a level that is acceptable.

Use PatientSurvey.com to measure patient satisfaction and learn how to improve it.

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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.

Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:

-   Offices of Physicians (different specialty)

-   Offices of Optometrists

-   Offices of Physical, Occupational, and Speech Therapists

-   Dental Clinics

-   Chiropractic Clinics

-   General Medical and Surgical Hospitals

-   Psychiatric and Substance Abuse Hospitals

-   Elderly and Persons with Disabilities Service Providers

-   Residential Mental Health and Substance Abuse Facilities

-   Rehabilitation Home Providers

-   Drug Trial Patient Feedback Providers

-   Child and Youth Service Providers

-   Home Health Care Service Providers

-   Medical Students

Contact Us today to request product demo!

Don’t you want to make sure that your healthcare facility is performing at the highest level possible? Healthcare is becoming a very competitive market, and with the economy in a poor state, the government is cutting back on reimbursements meaning that less and less no. of facilities will survive the “belt tightening”.

You don’t want to ignore issues within your facility which can be addressed if you are managing your patient satisfaction properly and paying attention to their feedback. Whether a large scale hospital or a small clinic with third party agencies completing many of the specialty services / tasks, you should be responsible in the end and measure patient experience through feedback system. The patient experience maybe driven by your own facility work or through a provider you have contracted out. In the end, you need to be aware how things are performing so when the cuts come, your facility is not the “worst performing” location which will not survive.

Fortunately, with services like patientsurvey.com, you are able to measure patient feedback and keep an eye on patient experience to make changes if necessary quickly. You can use patient satisfaction surveys to ensure that everything within the facility is running as smoothly as you intend it to, and that everything is according to the standards and values that have been set forth. You will get the information from those that are receiving the care – most like the patient who experienced “not the best care” will let you know. Plus, patients who left your facility happy will also let you know as well. Great to get positive and negative feedback so you can make the necessary changes to make most if not all experiences positive.

Surveys are a great method to offer the needed information from a standpoint that is so often overlooked. Regardless of any technology you may have in place, your patients are the greatest source of information and the best asset you have in determining the appropriate measures to take in improving a facility you may manage or operate.

Make sure that your healthcare facility is performing at a high level so you know that you are getting the funding and reputation that you deserve and have worked so long for. Make sure that you utilize the services offered by patientsurvey.com to instill a tighter running machine – something that is giving you a reputation for greatness and high attention. Your patients are not only being served by you, but can serve you well with the one thing you cannot get without them – their opinion and the power of sharing it with other ;o).

Utilize patient satisfaction surveys to handle customer feedback while the Govt is busy cutting reimbursement. You cannot control Govt. reimbursements. However, you can definitely control patient experience and what they share with others to keep your facility busy.

Related articles

• How patient satisfaction scores reward rich hospitals (kevinmd.com)

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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.

Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:

-   Offices of Physicians (different specialty)

-   Offices of Optometrists

-   Offices of Physical, Occupational, and Speech Therapists

-   Dental Clinics

-   Chiropractic Clinics

-   General Medical and Surgical Hospitals

-   Psychiatric and Substance Abuse Hospitals

-   Elderly and Persons with Disabilities Service Providers

-   Residential Mental Health and Substance Abuse Facilities

-   Rehabilitation Home Providers

-   Drug Trial Patient Feedback Providers

-   Child and Youth Service Providers

-   Home Health Care Service Providers

-   Medical Students

Contact Us today to request product demo!

Many facilities today are getting great use from the real time reporting that is offered by our system. However, if your needs are more unique, we are more than happy to assist in catering to your special needs such as:

• Facility vs. Facility Analysis
  
• Facility vs. Average of all Facilities Analysis
  
• Doctor vs. Doctor Analysis
  
• Doctor vs. Average of all Doctors Analysis
  
• Best Performing Clinics/Doctors Analysis
  
• Worst Performing Clinics/Doctors Analysis
  

Each of these functions will give you a better idea of just how well or poor your facilities are performing. Even from department to department, you are able to get a more detailed and focused analysis that will provide you with a better basis by which to make improvements throughout. Instead of just getting a broad idea of how well your patients are satisfied, you are able to really see where your facilities and clinics are excelling, and just where there is needed attention to issues you may not have been aware of.

If you want to be sure that your facilities are high running and well-oiled machines, you need to know how everything is performing from each clinic to each doctor within. Your patients, however, are always going to be the best resource for getting the best information and analysis of the performance of each facility. Using customized reports is just another way to clearly and more accurately determine the performance based on an unbiased result.

Get customized reports today and you can get your facilities in the best shape ever. You will know what each physician and nurse is doing to keep satisfaction rates high.

________________

PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.

Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:

-   Offices of Physicians (different specialty)

-   Offices of Optometrists

-   Offices of Physical, Occupational, and Speech Therapists

-   Dental Clinics

-   Chiropractic Clinics

-   General Medical and Surgical Hospitals

-   Psychiatric and Substance Abuse Hospitals

-   Elderly and Persons with Disabilities Service Providers

-   Residential Mental Health and Substance Abuse Facilities

-   Rehabilitation Home Providers

-   Drug Trial Patient Feedback Providers

-   Child and Youth Service Providers

-   Home Health Care Service Providers

-   Medical Students

Contact Us today to request product demo!

Just as in any other healthcare setting, home healthcare must be constantly tracked and monitored in order to ensure that the care provided is up to the standards of all parties, from management to providers, to even the patients that are involved. For this reason, patient satisfaction surveys are an essential measure to take when seeking to provide the best possible care with the highest quality and standards at hand.

Patientsurvey.com is an excellent resource for obtaining patient surveys that can provide providers with a better idea of what is expected, where they fall short, and just how patients are rating their services. There may be issues within the care setting that is unsatisfactory to the patient, but unknown to the provider of the care till it becomes a bigger issue. Again, in this bad economy, no one wants to lose referring patient stream because you were not keeping a close eye on patient care.

Home health care may offer a more comfortable environment for the patient, but there are greater worries when it comes to the quality and integrity of care. As the setting is within the home, some patients are worried that there isn’t adequate resources and space to perform the necessary procedures or services.

With patient satisfaction surveys, providers are able to see just what the patient feels and understands about the care that they are receiving, and are able to provide optimal care to the patient preferences, which can be collaborated together in order to create a general guideline for care.

• Care can be more tailored to patient needs
  
• Patient worries and concerns can be better addressed through care
  
• Providers can be more sure of practices utilized within home healthcare
  
• Patients are able to give a better idea of standard of care to be used in home setting
  
• Advancements and improvements can be made to improve quality of care in a non-hospital like settings
  

Utilizing a proper resource to obtain the appropriate measure of determining the satisfaction within the patient base is an essential practice for keeping satisfaction high and having a greater success rate within the patients, meaning more patients are treated and enjoy the care they receive. The setting and satisfaction of the patients are as essential to the treatment as the care itself and it is important that the right method is used to keep patients happy and healthy.

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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.

Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:

-   Offices of Physicians (different specialty)

-   Offices of Optometrists

-   Offices of Physical, Occupational, and Speech Therapists

-   Dental Clinics

-   Chiropractic Clinics

-   General Medical and Surgical Hospitals

-   Psychiatric and Substance Abuse Hospitals

-   Elderly and Persons with Disabilities Service Providers

-   Residential Mental Health and Substance Abuse Facilities

-   Rehabilitation Home Providers

-   Drug Trial Patient Feedback Providers

-   Child and Youth Service Providers

-   Home Health Care Service Providers

-   Medical Students

Contact Us today to request product demo!

What issues can arise? From delay in talking to a staff person to not be able to get the appointments you needed to being treated unprofessionally at the clinic / hospital. Issues may also arise out of your doctor’s interaction or treatment or follow-up calls to get your medication refills.

The point that I am trying to make is there are too many places where you can start to lose your revenue stream. If you have proper controls in place like PatientSurvey.com recommends, you have a good chance of capturing those issues and resolving them before it becomes a bigger issue.

Deploy phone, online or paper surveys from PatientSurvey.com and be on top of things that matters to your patients.

________________

PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.

Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:

-   Offices of Physicians (different specialty)

-   Offices of Optometrists

-   Offices of Physical, Occupational, and Speech Therapists

-   Dental Clinics

-   Chiropractic Clinics

-   General Medical and Surgical Hospitals

-   Psychiatric and Substance Abuse Hospitals

-   Elderly and Persons with Disabilities Service Providers

-   Residential Mental Health and Substance Abuse Facilities

-   Rehabilitation Home Providers

-   Drug Trial Patient Feedback Providers

-   Child and Youth Service Providers

-   Home Health Care Service Providers

-   Medical Students

Contact Us today to request product demo!

For new doctors, they can get positive feedback as well as feedback on areas where they can improve. This is done by simply performing patient satisfaction surveys at your own facility. As great physicians can be, it never hurts to get patient feedback.

Doctor satisfaction survey tools make getting feedback from patients very easy. The surveys can be quickly created using our survey template library and then sent to the patients via email or the survey can be directly posted to the doctor’s website. Surveys can also be taken via kiosks setup at the facility.

With the importance of patient satisfaction scores for doctors today, gathering the information is essential. With doctor’s satisfaction survey tools the doctor can instantly gather the information / feedback which they need. The advantage is that they will be able to not only gather the data, but doctors also have the availability to create reports which include graphs and charts, segment the data and compare the segments to one another. This is a great means to knowing where you are succeeding and where your downfalls are.

The doctor satisfaction survey tools have many features which include:

• Adding your logo and brand to your online surveys
  
• Create an anonymous online pool
  
• Post surveys on the web
  
• Send surveys via email to patients
  
• Create a doctor’s office satisfaction survey within mere minutes
  
• Generate stunning graphs and charts
  
• Analyze survey respondent data
  
• Create reports that compare the results for groups of respondents (custom reporting)
  
• Create custom PDF reports which you an email to others
  
• View individual results
  
• View summarized results
  

The data from the surveys is secure and will only be accessible to those that have permission. In order to access the information, the doctor will need to login to their account.

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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.

Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:

-   Offices of Physicians (different specialty)

-   Offices of Optometrists

-   Offices of Physical, Occupational, and Speech Therapists

-   Dental Clinics

-   Chiropractic Clinics

-   General Medical and Surgical Hospitals

-   Psychiatric and Substance Abuse Hospitals

-   Elderly and Persons with Disabilities Service Providers

-   Residential Mental Health and Substance Abuse Facilities

-   Rehabilitation Home Providers

-   Drug Trial Patient Feedback Providers

-   Child and Youth Service Providers

-   Home Health Care Service Providers

-   Medical Students

Contact Us today to request product demo!