5 Reasons Patient Surveys Are Necessary

“Can I ask you a few questions about the service you received today?”
Customer surveys are everywhere. Whether you are at a brick-and-mortar store making a purchase or surfing online, you’ll eventually run into someone wanting you to take a personal survey. The same should hold true for hospitals and medical facilities as patient surveys are [...]

Have a “Chief Happiness Officer (CHO)” at Your Facility for Better Patient Satisfaction

 
We understand quite well that the economy is forcing cuts within healthcare in various places, but that doesn’t mean you can sacrifice patient satisfaction. In fact, this is one corner that you cannot cut no matter what. You have to always have that special emphasis on this section of your facility, as it means the [...]

Government Reimbursement Cuts Are Coming – Tighten Your Belts

Don’t you want to make sure that your healthcare facility is performing at the highest level possible? Healthcare is becoming a very competitive market, and with the economy in a poor state, the government is cutting back on reimbursements meaning that less and less no. of facilities will survive the “belt tightening”.
You don’t want to [...]

Custom Reporting Capabilities that Provide More Thorough Analysis of Patient Satisfaction

Custom patient satisfaction reporting can be a great way to get the results that you need in the manner that is best suited for you. Getting a format that best determines the measurement of various levels of your facilities or providers (doctors or nurses), while also giving you the best rundown of where your overall [...]

Third Party Agencies May End Up Giving Your Hospital/Clinic a Bad Name

There is nothing worse for a hospital or other type of healthcare facility than getting a bad reputation. This bad reputation can lead to a decline in trust within the patients, and the providers could lose their patients very quickly.

If you are utilizing a third party agency to provide certain services to the patients of [...]

Home Healthcare Needs Patient Satisfaction Surveys As Well

Home healthcare has become a more valuable commodity within the healthcare system, due to the rising costs of care within hospitals and facilities. The focus is to provide high quality care from a less expensive setting that enables patients and providers to work on a more comfortable, efficient, and cost effective basis.

Just as in any [...]

Say Thanks to Referring Doctors

Tell your referring doctors / clinics thanks for sending in the patients and that you are taking good care of them. Also, tell them you have controls in place at your facility to capture any issues that may arise during their patient’s visit.
What issues can arise? From delay in talking to a staff person to [...]

Physician Accountability through Patient Feedback

More and more hospitals are holding doctors accountable for patient satisfaction scores and more and more hospitals are incorporating doctor’s patient satisfaction as part of their review process. There are many reasons for this new standardized approach to healthcare and one reason for this is to prevent unprofessional or unethical behavior to go unchecked.
For [...]

Prevent Bad Reviews – Give em platform to share!!

One of the most damaging things that can happen to an online business owner is to receive bad reviews. Bad reviews instantly diminish if not destroy your reputability and credibility as an online business owner. The worst part of the scenario is that removing bad reviews online can be an almost impossible process, [...]

HR Consulting Services Can Help Any Company Overcome Human Resources Challenges

Establishing a successful business is one thing, but with growth comes a slew of challenges outside of operations, where HR consulting firms can make all the difference between continued success or stalling.  A small operation with a small, dedicated production team can pull together and make all sorts of things happen, but as a company [...]