Archive for May, 2011

Monitoring trends: changes and their impact

The power of trends! This isn’t just applicable for the fashion industry.
Every business or organization will have trends. And specific actions (or inactions), as well as temporary or permanent changes will reflect business growth. Or a downward slump.
For the case of patient satisfaction, survey results will be set, then analyzed, for a specific span of [...]

The impact of surveys at check-out counters

Imagine the effectiveness of your survey program, if you give your patients the option to take them ON THE SPOT.
By placing a set of laptops or desktop computers in a designated location in your waiting room or giving access to mobile iPads, your patients can access the Patient Survey questionnaire site that you pre-set ahead [...]

Managing the online reputation of your healthcare facility

You may have heard the phrase: prevention is key
A very familiar quote in medicine, but one that should also apply to the reputation of your healthcare facility. Especially once in the hands of online reviewers. And your reputation in the medical world is EVERYTHING. Not only to these Internet strangers, but to patients and referring [...]