As a health care provider, by now you see the benefit of doing patient surveys. Whether you are trying to find out how your patients feel about your practice overall or are trying to fine tune things a bit, by being more specific in your questions, they are a benefit to your practice in many [...]
What is the cost of gathering feedback from your patients? What is the cost to your practice if you don’t? Yes, there is a certain amount of money and time spent on putting together a patient survey and finding a platform on which you can effectively gather this information with little effort on your staffs’ [...]
Why keep it a secret? Be proud to let everyone know how your patients feel about your practice. Once you have proper consent post those testimonials. They are one of the things consumers look for when looking for a provider. Your website is the picture of your practice and survey results and testimonials are frequently [...]
Some people ask us why do I need to spend money to do surveys once a month? Wouldn’t it be okay to do quarterly or yearly?
Well, you could but why not stay on top of how your patients feel when they receive services from your practice? If someone had a bad experience, wouldn’t you want [...]
Paper surveys have been used for many years. They are the measurement of customer satisfaction with a service business such as retail, restaurants, entertainment parks, hospitals, nursing homes or other types of medical facilities. Surveys are invaluable when it comes to gauging how a business is perceived by consumers and determining where improvements in services [...]
Multiple locations, multiple providers, multiple services . . . . how to grade them when it comes to patient satisfaction.
Have you ever wondered if you have areas in your practice that need improvement? What are your patients thoughts about your providers and the services they have received? Were they treated courteously and professionally [...]
Patient satisfaction with your practice is almost a make or break proposition these days. Patients have become much more engaged and proactive in their health care. They realize they have choices and can go elsewhere if they are not satisfied with the treatment they receive. If your practice does not listen to [...]
With the economy still in recovery mode and government cuts to the health care field imminent, patient satisfaction is more important than ever. Your patients are becoming more health care savvy than ever before. Their expectations are high and they are quicker to take their health care needs elsewhere.
Being unaware of issues within [...]
As practices are expanding and merging, it is difficult to keep a feel for the pulse of each practice location and each department within your organization. How is everything running? How are the patients feeling about us? Patient surveys are a good way to measure patient satisfaction.
By making each administrator accountable for their location or [...]
Patient Satisfaction and the Impact on Malpractice Insurance Quotes
According to an article in the American Medical Association Journal of Ethics (AMA-ASSN) in March 2009, there is a high correlation between patient-doctor satisfaction and the rate of malpractice litigation. While it seems like an almost obvious association, many doctors tend to overlook the fact that basic [...]